Linking your Customer Portal from your website or Shopify store

Your Customer Portal is only useful if customers can find it. The most effective way to drive traffic is to link to it from your Shopify store — in the navigation, the footer, or from your order confirmation and shipping emails.

Finding your portal URL

Before adding links, make sure you have your portal's public URL. Go to Tools → Customer portal and open your portal. The address is shown at the top of the page, under the portal name, with a copy button. It is also on the Deployment page. A portal hosted on Shopify lives at your store address followed by /apps/help. If you've set up a custom domain, use that address.

To add your portal to the main navigation or footer in Shopify:

  1. In your Shopify admin, go to Content → Menus.
  2. Select the menu you want to edit (e.g. Main menu or Footer menu).
  3. Click Add menu item.
  4. Give the item a name (e.g. "Help center" or "Support").
  5. In the link field, paste your Customer Portal address and pick it from the dropdown. For a portal hosted on Shopify, paste /apps/help. The Deployment page shows it with a copy button.
  6. Click Add and then Save menu.

You can also hardcode a link directly in your theme's header or footer:

  1. In Shopify admin, go to Online store → Themes.
  2. Click Actions → Edit code on your active theme.
  3. Find the relevant template (e.g. header.liquid or footer.liquid).
  4. Add an anchor tag with your portal URL: <a href="YOUR_PORTAL_URL">Help center</a>.
  5. Save the file.
  • Order confirmation emails — add a "Need help?" link that points to your portal.
  • Shipping notification emails — customers checking on their order often have follow-up questions.
  • Your "Contact us" page — encourage customers to search the portal before submitting a request.
  • 404 error pages — catch lost customers and direct them to self-service.

Linking from the portal back to your store

Standalone portal

  1. Open your portal and go to Deployment.
  2. Enter your store address in Homepage URL (optional), starting with https://.
  3. Click Save changes.

A Visit site link now shows at the top of every portal page. It opens your store in a new tab.

What is not possible:

  • The logo always links to the portal's own home page. It can't point to another address.
  • The footer text can't contain links.

Portal hosted on Shopify

The portal sits inside your store's theme, so your store's header and menu are already on every portal page. There is nothing to set up.

Related articles

Setting up your Customer Portal Renaming and rebranding your Customer Portal Linking your Customer Portal from the chat widget Setting up a custom domain for your Customer Portal Managing multiple portals