If your brand has changed — or if you're migrating from a previous help center setup — you can update your Customer Portal's name, URL, and visual identity at any time.
Updating the portal name
The portal name is what customers see in the browser tab and at the top of your portal.
Open your portal and go to Deployment. Update Portal name and click Save changes.
Updating the URL slug
The URL slug is the path used in your portal's address.
The slug is part of a standalone portal's default address, which ends in /hc/your-slug. On Deployment, edit Slug and click Save changes. Use lowercase letters, numbers and hyphens.
A portal hosted on Shopify has no slug field. It lives at your store address followed by /apps/help.
Note: Changing the slug changes your portal's URL. If you've already shared links to your portal, those old URLs will no longer work. Update any links on your website, in your chat widget, or in email signatures after making this change.
Updating the logo
Go to Branding, open the Theme tab and click Upload logo. The logo must be a square PNG of up to 1 MB, between 48 and 1024 px wide. Click Save.
On a standalone portal you can show a wide logo instead. Upload a Wordmark on the same tab (PNG or SVG), switch on Use wordmark under Sections → Navigation and click Save. It replaces the logo and the portal name.
Updating the theme color and header
- Accent color: Branding → Theme → Colors.
- Page title (SEO): Deployment.
- The headline on the home page: Branding → Sections → Hero and search → Title.
Click Save in Branding, or Save changes on Deployment.
Setting up a custom domain
If you're rebranding, this is also a good time to set up a custom domain so your portal lives at a branded URL like help.yourbrand.com. See Setting up a custom domain for your Customer Portal for instructions.