Setting up a custom domain for your Customer Portal

By default, your Customer Portal is hosted on a Commslayer subdomain. You can replace this with your own custom domain — for example, help.yourbrand.com — to give customers a fully branded experience.

Before you start#

You'll need:

• Access to your domain registrar's DNS settings (e.g. GoDaddy, Cloudflare, Namecheap).
• A subdomain you'd like to use (e.g. help.yourbrand.com).

Setting up your custom domain#

1. Go to Customer Portal → Settings → Custom domain.
2. Click Add subdomain.
3. Enter the subdomain you want to use (e.g. help.yourbrand.com).
4. Commslayer will display a CNAME record with a name and value. Copy both.

Adding the CNAME to your DNS#

1. Log in to your domain registrar.
2. Navigate to the DNS settings for your domain.
3. Add a new CNAME record:
   • Name/Host: The value shown in Commslayer (e.g. help)
   • Value/Points to: The target URL shown in Commslayer
   • TTL: Leave as default
4. Save the record.

Verifying your domain#

Once the DNS record is saved, return to Commslayer and click Refresh. DNS changes can take a few minutes to a few hours to propagate.

When the domain is verified, your Customer Portal will automatically be accessible at your custom domain. Commslayer also provisions an SSL certificate automatically, so your portal will be served securely over HTTPS.

Troubleshooting#

The domain isn't verifying

• Double-check that you copied the CNAME name and value exactly as shown.
• Wait up to 48 hours for DNS propagation and try refreshing again.
• Use a tool like whatsmydns.net to check if your CNAME has propagated.