Commslayer supports multiple Customer Portals within a single account. This is useful if you operate more than one brand, have audiences that need fundamentally different content, or want to maintain a separate internal knowledge base alongside a public-facing one.
When to use multiple portals
Use multiple portals if you:
- Operate more than one brand and need entirely separate content and branding for each.
- Serve both B2B and B2C customers who need very different articles.
- Want to keep an internal team knowledge base separate from your customer-facing portal.
Use a single portal with multiple languages if you:
- Serve customers in different countries but with the same product and same content needs.
- Just want the same content translated — see Adding multiple languages to your Customer Portal.
Creating a new portal
- Go to Tools → Customer portal.
- Click Add portal.
- Enter a name and choose the hosting mode. Pick the store for a portal hosted on Shopify, or check the slug for a standalone one.
- Click Create portal.
Your new portal starts empty. You can now add categories, write articles, and customize it independently of your other portals.
Switching between portals
Inside a portal, click the portal name at the top and pick another portal. You can also click Back to portals and open one from the list.
Each portal has its own articles, categories, settings, and custom domain configuration.
Notes
- Articles, categories, and settings are completely separate between portals — changes to one don't affect another.
- Each portal can have its own custom domain.
- The AI agent uses the articles of all your portals. To keep an article away from it, switch off Active under AI agent → Knowledge → Help articles.
- A Shopify store can be linked to one portal.