Commslayer supports multiple Customer Portals within a single account. This is useful if you operate more than one brand, have audiences that need fundamentally different content, or want to maintain a separate internal knowledge base alongside a public-facing one.
When to use multiple portals
Use multiple portals if you:
- Operate more than one brand and need entirely separate content and branding for each.
- Serve both B2B and B2C customers who need very different articles.
- Want to keep an internal team knowledge base separate from your customer-facing portal.
Use a single portal with multiple languages if you:
- Serve customers in different countries but with the same product and same content needs.
- Just want the same content translated — see Adding multiple languages to your Customer Portal.
Creating a new portal
- Go to Customer Portal.
- Click the portal name or switcher in the top area.
- Select Create new portal.
- Give the portal a name and slug, then click Save.
Your new portal starts empty. You can now add categories, write articles, and customize it independently of your other portals.
Switching between portals
- Go to Customer Portal.
- Click the Switch portal button (top of the page).
- Select the portal you want to manage.
Each portal has its own articles, categories, settings, and custom domain configuration.
Notes
- Articles, categories, and settings are completely separate between portals — changes to one don't affect another.
- Each portal can have its own custom domain.
- AI agent knowledge base settings (Include in AI) are also managed independently per portal.