If you serve customers in multiple countries, you can translate your Customer Portal into additional languages by adding locales. Each locale has its own set of articles, so you can fully customize the content for each language — not just translate it word for word.
Adding a new locale
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Go to Customer Portal → Content → Languages.
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Click Add language.
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Select the language you want to add from the dropdown.
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Click Add.
The new language now appears in the article editor.
Writing articles in a new language
Once a locale is added, you can create translated (or language-specific) articles for it:
- Go to Help articles and open an article.
- Under Languages, pick the language you added.
- Click Copy from followed by your default language to start from that text, or click Write from scratch.
- Click Save.
Customers who browse the portal in that language see the translated version.
How customers switch languages
If your portal has multiple locales, customers will see a language selector on the portal homepage. They can use it to switch between available languages.
Arabic, Persian, Hebrew and Urdu pages are shown right to left.
Tips
- You don't need to translate every article immediately — start with your most-viewed content and expand from there.
- Keep article structures consistent across languages so customers who switch between them have a familiar experience.
- Use the views count on each article to prioritize what to translate first.