Inbox

Replying to customers: the basics Understanding conversation views: All, Open, Resolved, and Pending Tips and tricks (you didn't know about) Assigning tickets in Commslayer How does auto-assignment work? Bulk actions: resolve, assign or label many conversations at once Merging conversations Sorting the conversation list Canned responses Using macros Text editor tips: formatting, line breaks, and links Keyboard shortcuts in Commslayer How to work tickets efficiently in Commslayer Labels and auto-labels Contact reasons Spam management in Commslayer Refund, edit and duplicate Shopify orders from a conversation How to create a view View templates Using automations Automation templates Business hours and the unavailable message Create a CSAT survey Reordering your inbox tabs Dark mode in Commslayer How to download a conversation as a PDF How to export your ticket history