From Help Scout to Commslayer

Moving from Help Scout? We've got you covered! Our migration tool brings over all your important Help Scout data:

1. Conversation history

2. Customer data

3. Tags

4. Saved replies

Team members, folders and workflows are not imported. Invite your team under Settings → Agents.

Ready to switch? Here's what to do:

1. Log into your Help Scout account

2. Head to Your Profile → My Apps (Note: NOT Manage → Apps!)

3. Click "Create My App"

4. Give it a name (like "Commslayer Migration")

5. Copy your Client ID and Client Secret

6. Add a random Redirection URL (it's not used for anything)

7. In Commslayer, go to Settings → Account settings → Import and pick Help Scout

8. Paste them into Help Scout client ID and Help Scout client secret and click Start import

The import can take a few hours, and more than a day for a very large history. It runs in the background. Check import progress →

Need help? Contact support from the chat inside the app.

Note: Your Help Scout account will remain unchanged during the migration, so you can keep working during the transfer.