Commslayer charges per account, not per agent. You only pay for conversations you reply to — the helpdesk itself is free forever, and the AI agent comes with every plan.
Plans at a glance
Free — $0/month For small stores and solo founders. Includes 300 conversations, 300 AI agent messages, and 300 AI drafts per month. All channels and integrations included. No time limit.
Note: Free is the only plan that does not include auto-labels, auto-translate, AI summaries, self-serve order editing, and social media moderation.
Plus — from $39/month For stores with a small support team. Adds auto-labels, auto-translate, AI summaries, self-serve order editing, and social media moderation. Available in three volume tiers:
| Tier | Conversations | AI agent messages | AI drafts |
|---|---|---|---|
| $39/mo | 800 | 1,600 | 1,600 |
| $99/mo | 2,000 | 4,000 | 4,000 |
| $199/mo | 4,000 | 8,000 | 8,000 |
Scale — from $299/month For high-volume support teams. Adds a shared Slack channel with the Commslayer team, AI agent setup services, and priority response time. Available in nine volume tiers:
| Tier | Conversations | AI agent messages | AI drafts |
|---|---|---|---|
| $299/mo | 6,000 | 12,000 | 12,000 |
| $499/mo | 10,000 | 20,000 | 20,000 |
| $799/mo | 16,000 | 32,000 | 32,000 |
| $1,199/mo | 24,000 | 48,000 | 48,000 |
| $1,599/mo | 32,000 | 55,000 | 55,000 |
| $1,999/mo | 40,000 | 60,000 | 60,000 |
| $2,499/mo | 50,000 | 75,000 | 75,000 |
| $2,999/mo | 60,000 | 60,000 | 90,000 |
Enterprise — Custom pricing For stores with 60,000+ conversations per month. Negotiated pricing and SLAs, a dedicated account manager, and tailored limits.
How billing works
What counts as a billable conversation Any email, live chat, or DM thread where you reply at least once. Each thread counts once per month regardless of how many messages are exchanged.
Social media comments are unlimited Instagram, Facebook, and TikTok comments don't count toward your plan on any tier.
Agents are unlimited You can add as many teammates as you want on every plan, including Free. There are no per-seat fees.
Overage If you exceed your current tier's limits, you'll be charged $0.05 per AI resolution. Tiers don't upgrade automatically — you need to manually switch to a higher tier in Settings → Subscription. You can also set a spending cap there to control how much overage you're willing to pay.
AI agent messages vs. AI drafts These are tracked as two separate monthly pools. AI agent messages are replies sent automatically to customers. AI drafts are suggested replies shown to your team for manual sending. Each plan includes an allowance of both. Drafts do not share your AI agent quota — you can leave drafts on for the whole team without affecting how many AI agent replies you have left.
Switching plans or tiers
Plans and tiers don't change automatically. If you're approaching your limit and want to increase your allowance, go to Settings → Subscription and switch to a higher tier or plan manually. Changes take effect on your next billing cycle.
Frequently asked questions
What counts as a support conversation? Any email, live chat, or DM where you reply at least once. Social media comments don't count and are unlimited.
Are agents really unlimited on every plan? Yes. Add as many teammates as you want, on every plan including Free. We don't charge per seat.
What happens if I exceed my plan? You'll be charged $0.05 per AI resolution above your tier's limit. Tiers don't upgrade automatically — switch manually in Settings → Subscription if you need more. You can also set a spending cap to $0 if you don't want any overage charges at all.
What counts as a billable AI agent message? AI agent messages (replies sent to customers) and AI drafts (suggested replies for your team) are tracked as two separate monthly pools. Each plan includes an allowance of each.
Do drafts share my AI agent quota? No. Drafts have their own monthly quota, separate from AI agent replies. You can leave drafts on for the whole team without affecting how many AI agent replies you have left.
Can I switch plans or volume tiers anytime? Yes. Go to Settings → Subscription to switch tiers or plans anytime. Changes take effect on your next billing cycle.
Can I set a spending cap? Yes. Set any monthly overage cap in Settings → Subscription, including $0. With a $0 cap, AI usage stops the moment you hit your plan limit and you'll never be charged a cent above your monthly plan price. Set a higher cap if you want some headroom for occasional overage.
Can I connect multiple Shopify stores? Yes. All your Shopify stores can be managed from a single Commslayer account.
Can I use Commslayer without Shopify? Not right now. Commslayer is currently focused on Shopify merchants.
Can I import my ticket history from another helpdesk? Yes. One-click migration is available from Gorgias, Zendesk, Help Scout, Re:amaze, Freshdesk, and Richpanel.
Need help choosing a plan?
Book a demo and someone will help you find the right fit.