From Zendesk to Commslayer

Moving from Zendesk? Easy.

Our migration tool brings over your Zendesk data:

• Ticket history

• Contacts

• Tags

• Macros, as canned responses

Only active macros come over, and only their reply text. Other macro actions, such as setting a tag or a status, are not imported. Agents, triggers, automations and help center articles are not imported.

Here's how to do it:

1. Log into your Zendesk account

2. Go to Admin Center → Apps and integrations → APIs → API tokens

3. Make sure Token Access is enabled

4. Click "Add API token" and copy the token

5. In Commslayer, go to Settings → Account settings → Import and pick Zendesk

6. Enter your Zendesk URL, for example yourbrand.zendesk.com. Just yourbrand, or a link copied from Zendesk, works too. Then enter your Zendesk email (the email you log in to Zendesk with) and your Zendesk API token. If you see "Zendesk URL isn't valid", check the spelling of your Zendesk address.

7. Click Start import

The import can take a few hours, and more than a day for a very large history. It runs in the background. Check import progress →

Need help? Contact support from the chat inside the app.

Note: Your Zendesk account stays completely untouched during the migration, so you can keep working while we do our thing.