Stay AI integration

Manage Stay AI subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests.

Connecting Stay AI#

1. Go to Settings → Integrations → Stay AI
2. In your Stay AI admin, create an API token with all permissions enabled. Without full permissions, subscription data won't sync.
3. Paste the token into the API token field in Commslayer and click Connect

Commslayer checks the token when you connect. If it's rejected, create a new token in Stay AI and try again.

Managing subscriptions from the sidebar#

When viewing a conversation, open the Subscriptions section in the sidebar to see the customer's Stay AI subscriptions. Commslayer finds them by the customer's email address.

Click a subscription to see its products, price, billing frequency, and next billing date.

Available actions:

• Pause: Stop an active subscription until a date you pick. The subscription charges again on that date.
• Resume: Restart a paused subscription. The existing next billing date is kept, or moved to the next valid date if it has already passed.
• Skip: Skip the next order on an active subscription. The order after that goes out as scheduled.
• Cancel: Stop all future charges on an active or paused subscription. You'll need to enter a cancellation reason.
• Reactivate: Restart a cancelled subscription.

Administrators can always use these actions. Agents need the Agent can refund and edit orders permission, which you can turn on in Settings → Agents.

AI subscription actions#

Let your AI agent handle subscription requests automatically. Customers can cancel, pause, skip an order, or restart a subscription through natural conversation.

Available actions:

• Cancel Stay AI subscription: Stops all future recurring charges. The AI asks the customer for a cancellation reason first.
• Pause Stay AI subscription: Pauses the subscription until a date the customer chooses.
• Unpause Stay AI subscription: Resumes a paused subscription right away.
• Reactivate Stay AI subscription: Restarts a cancelled subscription.
• Skip next Stay AI order: Skips the next upcoming order. The order after that goes out as scheduled.

These actions are disabled by default.

Enable AI actions#

1. Go to AI agent → Actions
2. Find the Stay AI actions in the list
3. Toggle on the actions you want the AI to handle
4. Add custom conditions if needed (optional)

Changes apply immediately.

Want a person to check each change first? Turn on Ask a human before running on the action. The AI plans the change and waits for approval before it runs.

How customer verification works#

Before making changes, the AI verifies the customer owns the subscription.

Email inbox: Automatically verified if the sender's email matches a customer in Stay AI. If it doesn't, the AI asks for the email on their subscription and their ZIP code.

Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and ZIP code, then checks it against the shipping address on their subscriptions.

Custom conditions#

Add rules to control when actions can run. Go to AI agent → Actions, click Edit on an action, and add conditions.

Examples:

• "Only allow cancellation after the first order has shipped"
• "Only pause for up to 60 days"
• "Do not reactivate subscriptions cancelled more than 90 days ago"

What the AI says to customers#

The AI never mentions "Stay AI" to customers. It says "your subscription" since customers don't know about backend platforms.

Disconnecting Stay AI#

Go to Settings → Integrations → Stay AI and disconnect. This turns off all Stay AI actions for your AI agent.

If you reconnect later, turn the actions back on in AI agent → Actions and re-add any custom conditions.

Troubleshooting#

Subscriptions not showing in sidebar?

• Verify the customer email matches what's in Stay AI
• Check that the integration is connected in Settings → Integrations

Can't see Pause, Skip, or Cancel buttons?

• Ask an Administrator to turn on Agent can refund and edit orders for you
• Buttons only show when they apply. Pause and Skip need an active subscription, Resume needs a paused one, and Reactivate needs a cancelled one.

AI actions not appearing?

• Check that Stay AI is connected in Settings → Integrations
• Only Administrators can see and configure actions

Customer verification keeps failing?

• The email must match exactly what's stored in Stay AI
• The ZIP code must match the shipping address on one of their subscriptions

Pause or skip failed?

• The subscription must be active
• The pause date must be in the future