Home Integrations Appstle integration

Appstle integration

Last updated on Apr 24, 2026

Manage Appstle subscriptions directly from Commslayer. Your team can handle subscription changes in the sidebar, and your AI agent can automate common requests.

Connecting Appstle

  1. Go to Settings → Integrations → Appstle

  2. Click connect button, the modal will show up

  3. Select your Shopify store (e.g., store.myshopify.com)

  4. The commslayer will send request partner integration to Appstle

  5. Go to Appstle settings in shopify admin to approve the connection

  6. Once approved, the integration connects automatically

Managing subscriptions from the sidebar

When viewing a conversation, expand the Subscriptions section in the sidebar to see the customer's Appstle subscriptions.

Available actions:

  • Pause — Temporarily stop an active subscription
  • Resume — Restart a paused subscription
  • Skip Next Order — Skip the upcoming billing cycle without canceling
  • Reschedule — Change the next billing date
  • Cancel — Stop all future charges (requires a cancellation reason)

AI subscription actions

Let your AI agent handle subscription requests automatically. Customers can cancel, pause, or reschedule through natural conversation.

Available actions:

  • Cancel subscription — Stops all future recurring charges
  • Pause subscription — Temporarily stops the subscription
  • Reschedule subscription — Changes the next billing date

These actions are disabled by default.

Enable AI actions

  1. Go to AI agent → Actions
  2. Scroll to the Appstle section
  3. Toggle on the actions you want the AI to handle
  4. Add custom conditions if needed (optional)

Changes apply immediately.

Already have Appstle connected? Disconnect and reconnect the integration for AI actions to appear.

How customer verification works

Before making changes, the AI verifies the customer owns the subscription.

Email inbox: Automatically verified if the sender's email matches the customer email in Appstle.

Other channels (SMS, WhatsApp, chat widget): The AI asks for their email and checks it against the customer records in Appstle.

Custom conditions

Add rules to control when actions can run. Go to AI agent → Actions, click an action, and add conditions.

Examples:

  • "Only allow cancellation if the subscription has been active for at least 30 days"
  • "Do not pause subscriptions that are already paused"
  • "Only reschedule to dates within the next 30 days"

What the AI says to customers

The AI never mentions "Appstle" to customers. It says "your subscription" since customers don't know about backend platforms.

Troubleshooting

Subscriptions not showing in sidebar?

  • Verify the customer email matches what's in Appstle
  • Check that the integration is connected in Settings → Integrations

AI actions not appearing?

  • Disconnect and reconnect Appstle in Settings → Integrations
  • Only Administrators can see and configure actions

Customer verification keeps failing?

  • The email must match exactly what's stored in Appstle

Pause or reschedule failed?

  • The subscription must be active
  • Reschedule date must be in the future