Customers can look up and edit their orders inside your chat widget.
In Commslayer, go to Settings → Order editing. Under Chat widget, switch on the toggle next to each chat widget that should offer order editing. The change is saved right away. Only chat widgets connected to a Shopify store are listed.
In the widget, customers click Track & manage order, enter their email and confirm it with a 6-digit code before they see their orders.
What customers can do
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Update contact information
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Edit their shipping address
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Change item quantity
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Swap a product variant (e.g. size or color)
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Cancel the order
You decide which of these are allowed, and for how long. See "Order editing settings" in Order editing on the thank-you page.
How it looks to customers
