Customers can edit their order right from the Shopify thank-you page. Add the block in your checkout editor to enable it.
How to add the block
1. In Commslayer, go to Settings → Order editing, choose what customers can edit and click Save. The block works once these settings are saved. There is no separate on/off switch for it. To switch it off later, remove the block in the checkout editor.
2. Open your Shopify checkout editor
3. Switch to the Thank you page from the page dropdown
4. Open Apps and add the Checkout Order Editing block
5. Position it and save
What customers can do
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Update contact information
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Edit their shipping address
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Change item quantity
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Swap a product variant (e.g. size or color)
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Cancel the order
You decide which of these are allowed, and for how long. See "Order editing settings" below.
Order editing settings
These settings apply on the thank-you page, the customer account page and the chat widget. Only Administrators can open Settings → Order editing. Self-serve order editing is included in paid plans, not in Free.
Click Save after any change.
Editing window
How long after an order is placed customers can edit it: 15 minutes, 30 minutes, 1 hour, 2 hours, 6 hours, 24 hours or Until fulfillment. The default is Until fulfillment.
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The window starts when the order is placed. A delayed start is not available.
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Editing also ends when the order is fulfilled, cancelled or archived in Shopify.
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While Allow contact edit is ticked, customers can update their contact information at any time, also after the window has closed.
What customers can edit
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Allow address edit: customers change their shipping address. Tick Limit to original country to keep the order in the same country.
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Allow quantity change: customers change item quantities.
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Allow variant swap: customers switch to another variant, such as a size or color. Inventory location check sets whether stock is counted across all locations or only at the order's fulfillment location.
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Allow contact edit: customers update their contact information.
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Allow cancel: customers cancel the whole order. They get a full refund, the items are restocked and Shopify sends its cancellation email. Untick it if customers should contact you to cancel.
Blocked tags
Orders that carry one of these Shopify order tags can't be edited or cancelled by the customer. Use it for orders under review, for example manual-review.
Refunds and extra payments
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The edit lowers the total: tick Refund customers automatically to refund the difference to the original payment method. It is off by default. While it is off, customers are still told their refund is being processed, and you issue it yourself in Shopify admin. With it on, Email customers about their refund lets Shopify send its refund notification.
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The edit raises the total: the customer gets a link to pay the difference.