Connect Judge.me to handle product reviews from Commslayer. Each new review opens a ticket where you can reply publicly, reply privately or hide the review.
Available on Judge.me Awesome plan and all Commslayer plans
Note: Commslayer only integrates with Judge.me for review management. Other review apps are not supported.
What the integration does and how it helps
Turn product reviews into manageable support tickets while keeping full context on every customer interaction.
Key features:
- See review history in every ticket — View all customer reviews in the sidebar when handling their support requests
- Centralized review management — New reviews automatically create tickets in a dedicated Judge.me inbox
- Quick moderation — Hide inappropriate reviews directly from your helpdesk
- Flexible response options — Reply publicly on your store or privately via email
How it works
The integration syncs in real-time, pulling review data including:
- Star rating and review text
- Product information
- Customer details
- Review status (published, unpublished, spam)
Each new review creates a ticket in your Judge.me inbox and also show up in the "All conversations" tab.
Common use cases
- Handle negative reviews quickly — Set up automations to prioritize 1-2 star reviews and resolve issues before they impact sales
- Build customer relationships — Thank customers for positive reviews with personalized responses
- Track sentiment patterns — Use labels to identify recurring product issues mentioned in reviews
How to set up the integration
- Go to Settings → Inboxes and click Add inbox.
- Select Judge.me.
- Pick the Store the reviews belong to and enter an Inbox name.
- Click Connect and approve the access request in Judge.me.
- Back in Commslayer, pick the agents who can access the inbox and click Add agents.
Each store can have one Judge.me inbox. The store you pick must be the store your Judge.me account is installed on.
Note: you need to be on the Judge.me Awesome plan to use the integration.
Using the integration
Respond to reviews
- Open a review ticket from your Judge.me inbox
- You can publish your response on your review widget or select to reply privately. Private reply will be sent as an email through Judge.me to the customer
- Write your response and click Send
Moderate reviews
To hide a review:
- Open the review ticket
- Select Hide review in the dropdown
- The review is immediately unpublished from your store
To unhide:
- Access the hidden review ticket
- Select Publish to republish
View customer review history
When handling email support tickets:
- Check the right sidebar for Customer reviews
- See all reviews from this customer including ratings and products
- Click any review to open its ticket
Note: Reviews only appear for email tickets, not social media interactions.
What the integration doesn't do
- Review requests. You can't send a review request or a review link from Commslayer. Send those from Judge.me.
- Product questions. Questions customers ask through Judge.me don't come into Commslayer. Reviews are the only thing that syncs.
- Changes to a review. If a customer edits a review later, the ticket keeps the original text.
- Reviews without an email address. A review only opens a ticket when Judge.me passes the reviewer's email.
- Other review apps. Judge.me is the only review app that connects. For Trustpilot, you can send customers who rate a conversation 4 or 5 stars to your Trustpilot page with CSAT review routing. Create a CSAT survey →
Troubleshooting tips
Integration not connecting? Verify you have the Judge.me Awesome plan. The API access required for this integration is only available on their paid Awesome plan
Reviews not creating tickets? Check your Judge.me inbox is active in Settings > Inboxes
Can't see customer reviews in sidebar? Reviews only appear on email tickets. They won't show for social media comments or DMs
Missing older reviews? The integration only syncs reviews created after connection.
Best practices
- Create saved replies for common review responses
- Use AI to draft personalized thank you messages for positive reviews
- Monitor your Judge.me inbox daily to maintain quick response times