Commslayer supports outbound voice calling via Twilio. Once set up, your agents can make calls directly from any conversation without leaving the app.
Create a Voice integration inbox
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Go to Settings
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Under Channels click Inboxes
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Click on Add inbox
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Select Voice as the channel type
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Give your inbox a name, set the monthly spending limit and the country from which you want to create a phone number.
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When you select the phone number, you will see rates for that phone number. Transcripts and AI call summaries are included in the cost, you can see detailed rates by clicking View all rates.
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Click on Create phone Inbox.
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Add agents you want to handle phone calls and you are all set!