How to add another Shopify store to your Commslayer account

You can connect multiple Shopify stores to your Commslayer account, letting you manage support for all your stores from one place.

A Shopify store can be connected to one Commslayer account at a time. If you see Store already connected when you add a store, it is linked to another Commslayer account. See How to move a Shopify store to a different Commslayer account.

Add a store to your account#

You need the Administrator or Manager role in Commslayer, and access to the Shopify admin of the store you are adding.

1. Log in to the Shopify admin of the store you want to add.
2. In Commslayer, go to Settings → Shops and click Add shop.
3. Click Install. The Shopify App Store opens. Install Commslayer on the store.
4. If you belong to more than one Commslayer account, a Choose an account screen appears. Pick the account the store should join.
5. You return to Settings → Shops with the new store in the list. Its products and store pages start syncing.

You can add as many stores as you need.

Add new account in the account menu does something different. It creates a separate, empty Commslayer account. Use it only when the store should live in its own account, as described below.

One account or separate accounts#

• Same brand, several stores (regions, currencies, a wholesale store): keep them in one account. Your team works from one place and one plan covers everything.
• Different brands: use a separate Commslayer account per brand.

The reason is what an account shares between all its stores:

• One AI agent. One set of settings, guidance and actions. Guidance can be limited by channel (email, chat, DMs, social media comments, voice), not by store or inbox.
• One knowledge base. Help center articles, canned responses and snippets you write are used for every store.
• One connection per subscription app. Loop, Recharge, Skio, Appstle, Stay AI and Kaching each connect once per account. If each store has its own Loop account, the stores need separate Commslayer accounts.
• One plan.

To create a separate account, open the account menu at the top left and click Add new account (in the newer menu it sits under Switch account). Enter a Company name and click Create account. The new account starts empty on the Free plan, with its own inboxes, AI agent and settings. Add the store to it from Settings → Shops, and add your teammates as agents there too.

One login can belong to several accounts. Switch between them from the same menu.

Common problems#

• Store already connected: the store is linked to another Commslayer account. See How to move a Shopify store to a different Commslayer account →
• A customer shows no orders: they wrote from a different email than the one used at checkout, or their order is in a store other than the one linked to this inbox. Check the Store card of the inbox under Settings → Inboxes → Manage.