Moving from Gorgias? No Sweat!
Our tool helps you bring over your data from Gorgias:
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Ticket history
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Contacts
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Tags
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Macros, as canned responses
Agents, automation rules, help center articles and attachments are not imported. Invite your team under Settings → Agents.
Here's how to do it:
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Log into your Gorgias account
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In the bottom left of your account, click on gear icon to go to Settings
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In Settings, under Account click on REST API
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Click the "Create API key" button
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In Commslayer, go to Settings → Account settings → Import and pick Gorgias. Enter your Base API URL (for example
https://yourstore.gorgias.com/api/), your Username (email) and the API key in Password (API key), then click Start import.
The import can take a few hours, and more than a day for a very large history. It runs in the background. Check import progress →