Help center
Home
›
AI agent
✨
AI agent
Set up, train and test the AI agent that replies to your customers.
16 articles
Introduction to the AI agent
How to set up the AI agent
Training the AI agent
Knowledge sources
Writing guidance
Testing the AI agent
Enable AI agent without blowing up your support inbox
AI agent capabilities and actions
Build and improve AI agent guidance with an AI assistant
Connect AI agent to external systems with custom actions
AI agent custom action templates
Build a shipping issues tracker with custom actions
Exclude products from AI recommendations
Why the AI agent didn't reply
How the AI agent hands conversations over to your team
What language the AI agent and AI drafts reply in