AI agent

Set up, train and test the AI agent that replies to your customers.

16 articles

Introduction to the AI agent How to set up the AI agent Training the AI agent Knowledge sources Writing guidance Testing the AI agent Enable AI agent without blowing up your support inbox AI agent capabilities and actions Build and improve AI agent guidance with an AI assistant Connect AI agent to external systems with custom actions AI agent custom action templates Build a shipping issues tracker with custom actions Exclude products from AI recommendations Why the AI agent didn't reply How the AI agent hands conversations over to your team What language the AI agent and AI drafts reply in