Two DNS records prove to email providers that Commslayer is allowed to send on your behalf. Without them, your replies land in spam or don't send at all.
Add them after you've created your email inbox.
The two records
Commslayer shows both on screen as soon as you create an inbox.
Your values are unique to your domain. Copy them from your own screen — not from this guide, and not from another store's setup.
| Record | Type | Name | Value |
|---|---|---|---|
| DKIM | TXT | Looks like xxxxxxxx._domainkey
|
A long string |
| Return-Path | CNAME | Looks like pm-bounces
|
Shown in Commslayer |
Leave TTL at its default for both.
Add them at your DNS host
Your DNS host is wherever your domain is registered or managed. That's often a different company from your email provider.
Verify
Go back to Commslayer and click Verify. Records usually verify within a few minutes, but can take up to 48 hours to propagate.
Two things to watch:
-
Most hosts append your domain automatically. If you paste the full name yourself you end up with
pm-bounces.yourstore.com.yourstore.com, which won't verify. -
On Cloudflare, set the proxy to "DNS only" (the grey cloud) for both records.
Next
Set up forwarding at your email provider, then send a test email.
Records won't verify? Email troubleshooting →