Standard email setup for Titan Mail

Connect your Titan Mail email to Commslayer using the recommended Standard setup. This gives you unlimited sending with no daily caps.

Time required: About 10–15 minutes

Before you start

You'll need:

A Titan Mail account with a custom domain email address (e.g., support@yourstore.com)
Access to your domain's DNS settings (GoDaddy, Namecheap, Cloudflare, Shopify, etc.)

Step 1: Create your inbox in Commslayer

Go to Settings → Inboxes and click Add inbox
Select Email

Choose Standard setup (the recommended option)

Enter your Titan Mail address (e.g., support@yourstore.com)
Give your inbox a name (e.g., "Support" or your store name)
Click Create inbox

Step 2: Add DNS records

Commslayer will show you two DNS records to add. These allow Commslayer to send emails on your behalf.

Add the DKIM record

Log in to your domain registrar (where you manage your domain's DNS)
Find DNS settings or DNS management
Add a new TXT record:
- Name/Host: Copy from Commslayer (looks like xxxxxxxx._domainkey)
- Value: Copy the long string from Commslayer
- TTL: Leave as default
Save the record

Add the Return-Path record

Add a new CNAME record:
- Name/Host: Copy from Commslayer (looks like pm-bounces)
- Value: Copy from Commslayer
- TTL: Leave as default
Save the record

Verify your records

Click Verify in Commslayer. Records usually verify within a few minutes, but can take up to 48 hours to propagate.

Tip: If you're using Cloudflare, make sure the proxy is set to "DNS only" (gray cloud) for these records.

Step 3: Set up email forwarding in Titan Mail

Sign in to your Titan Mail account at mail.titan.email
Click the Settings (⚙️) icon → Preferences
Click Forwarding
Under Forward emails out, click Add
Enter the forwarding address from Commslayer in the destination field
Choose whether to keep copies of incoming emails in your Titan inbox (recommended: Yes)
Click Next

Important: Titan Mail will send a 6-digit verification code to the Commslayer forwarding address. Open your Commslayer inbox, find the email from Titan Mail, copy the code, and enter it in the Titan Mail pop-up to complete the setup. Forwarding won't activate until you do this.

Once the code is accepted, forwarding will be active

Step 4: Test your setup

Send a test email to your Titan Mail address from a different email account. It should appear in your Commslayer inbox within a minute or two.

Only new forwarded emails will appear in Commslayer. Historical emails are not imported.

What changes with Standard setup

With Standard setup, Commslayer sends emails through our servers instead of Titan Mail's servers.

Sent emails won't appear in Titan Mail. Your replies to customers will only be visible in Commslayer. They won't show up in Titan Mail's Sent folder. Incoming emails still appear in both Titan Mail and Commslayer (since they're forwarded).

This is normal. Commslayer becomes your main workspace for customer conversations.

Common issues

DNS records not verifying

Wait up to 48 hours for propagation (usually much faster)
Check whatsmydns.net to see if your records have propagated
Make sure you didn't include your domain twice in the Name field
If using Cloudflare, ensure proxy is off (gray cloud)

Forwarding not working

Check your Commslayer inbox for the 6-digit verification code email from Titan Mail. Forwarding won't activate until the code is entered
Verify the forwarding rule is enabled (not paused) in Titan Mail under Preferences → Forwarding
Note: Titan Mail supports up to 3 external forwarders per account

Emails not appearing in Commslayer

Check that no Titan Mail rules or filters are moving emails before forwarding triggers
Confirm you're forwarding from the correct address — the one customers actually write to