A store in Commslayer is not tied to one email address. It belongs to an account, and each person in that account logs in with their own email. To change who logs in, either change your own login email or add a new user.
What you'll need
Before reaching out, please have the following ready:
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Your Shopify shop URL (e.g. mystore.myshopify.com)
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The current email on the account
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The new email you want to use
Change your own login email
- Go to Settings → Profile settings.
- Enter the new address in the Email field and click Save.
- Commslayer sends a confirmation link to the new address. The change applies once you click it, and you then sign in with the new address.
If you see "Email has already been taken", the address already belongs to another Commslayer user.
Recommended: Add the new email to your existing account
The easiest and safest way to change your email is to add the new email as a user to the account that already has your shop connected. This preserves your existing setup — inboxes, AI agent, automation rules, and more.
To do this:
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Log in to Commslayer with your current email.
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Go to Settings → Agents.
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Click Add agent, enter the new email address and choose the Administrator role if this person should manage stores and the team. Only Administrators can add agents.
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The new email will receive an invitation to join the account.
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Once accepted, the new user will have access to the same account and shop.
If you no longer have access to your current email and can't log in, contact our support team with the details listed above and we'll help you get the new email added.
Important notes
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Adding a user keeps the store, inboxes and setup where they are, so nothing has to be moved or set up again.
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If you have any issues with the process, reach out to our support team and we'll walk you through it.