Connect your support email to Commslayer to manage all customer conversations in one place.
What email address should I use?
Use a professional email on your own domain:
- support@yourstore.com ✓
- help@yourstore.com ✓
- hello@yourbrand.com ✓
Do not use personal Gmail addresses like yourname@gmail.com or yourstorename@gmail.com. These have stricter rate limits and look unprofessional to customers.
If you don't have a domain email yet, set one up through Google Workspace or Microsoft 365 first.
Two ways to connect
Standard setup (recommended)
- Setup time: 10 minutes
- Sending limits: None
- Works with: Gmail, Outlook, Zoho, any provider
- Best for: Most stores
- Past emails: Not imported. Only email that arrives after forwarding is on comes in
- Replies in your Sent folder: No. Replies are stored in Commslayer
Standard setup has two parts. Two DNS records let Commslayer send from your address, and a forwarding rule at your email provider brings incoming mail in. You need both.
Gmail quick setup
- Setup time: Instant
- Sending limits: 1,500 emails/day
- Works with: Gmail only
- Best for: Low-volume testing
- Past emails: The last 2 days come in when you connect
- Replies in your Sent folder: Yes, in Gmail
We recommend Standard setup for all stores. It works with any email provider and has no sending limits. Gmail's 1,500 emails/day cap can cause delivery failures during busy periods like sales or holidays.
Which should you choose?
Choose Standard setup if:
- You use Microsoft 365, Outlook, Zoho, or another provider
- You want reliable delivery without limits
- You're running a growing store
Choose Gmail only if:
- You're testing Commslayer with low volume
- You're certain you won't exceed 1,500 emails/day
Get started
Standard setup (recommended)
Pick your email provider:
- Gmail / Google Workspace setup
- Microsoft 365 / Outlook setup
- Other providers (Zoho, custom domain, etc.)
- GoDaddy
- Namecheap
- Cloudflare
- Shopify
- Proton Mail
- Zoho Mail
- Titan Mail
- GoDaddy domain with Microsoft 365 / Outlook
Only want one address from a shared mailbox?
- Gmail alias setup
- Microsoft 365 alias setup
- Email aliases, several addresses and "Email has already been taken"
Emails not arriving? Email troubleshooting →
Gmail quick setup
- Gmail quick setup - Instant connection, 1,500 emails/day limit