In a couple of countries like the Philippines, conversations in Commslayer may take a bit longer to load and in some cases not load at all. When this happens, we suggest 2 things:
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Getting a VPN: this would be the most longer term solution since you only have to set up once.
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Flushing socket pools in Chrome and restarting your computer: copy pasting the following URL in Chrome to open settings and click "Flush sockets pools" chrome://net-internals/#sockets.
If you are experiencing slowness, please record your network logs:
Here's how to do it:
Get net export
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Leave your Commslayer tab open. In a new tab, go to chrome://net-export/ (copy paste to Chrome's URL bar)
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Leave all options as their defaults and click "Start Logging to Disk" button
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A save dialog will appear, choose a location where you want .json file to be saved
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Switch back to your Commslayer tab, refresh the page and do the exact action that feels slow (load the inbox, open a conversation, send a message, etc.)
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Switch back to the net-export tab and click on "Stop Logging" button.
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Click on "Show File" button to quickly open the folder where .json file is saved
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In the email, briefly describe what was slow and what you were trying to do, attach .json file and send it to karri@commslayer.com
Get HAR file
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Right click in your browser while using the app and click Inspect element
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Go to the Network tab
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Check 'Preserve log'
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Browse and use the app until you experience it being slow again
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Go back to the Network tab and click 'Export HAR' and send the file to karri@commslayer.com
