App slow or conversations not loading?

Run a connection check#

If Commslayer feels slow or unresponsive, start here — it helps our team quickly identify whether the issue is on your connection or our end.

1. Go to the Connection Check page

   

2. Click Start quick test

   

3. Once the test finishes, send us:

   • The code shown on the page (something like CHK-5C1E8B)
   • A screenshot of the results

   

You can include these with your support message or add them to your existing ticket.

Conversations not loading (country-specific)#

In some countries like the Philippines, conversations may take longer to load or not load at all. Try these two things:

• Get a VPN — the most reliable long-term fix. Set it up once and it handles the issue going forward.

• Flush socket pools in Chrome — paste chrome://net-internals/#sockets into Chrome's address bar and click Flush socket pools, then restart your computer.

  

Still slow? Send us your network logs#

If the issue persists, recording your network logs helps us pinpoint the exact problem. You can do this in two ways:

Get net export#

1. Leave your Commslayer tab open. In a new tab, go to chrome://net-export/ (copy and paste into Chrome's address bar)

2. Leave all options as their defaults and click Start Logging to Disk

   

3. A save dialog will appear — choose a location to save the .json file

   

4. Switch back to your Commslayer tab, refresh the page, and do the exact action that feels slow (load the inbox, open a conversation, send a message, etc.)

5. Switch back to the net-export tab and click Stop Logging

   

6. Click Show File to open the folder where the .json file is saved

   

7. Briefly describe what was slow and what you were trying to do, attach the .json file, and send it to karri@commslayer.com

Get HAR file#

1. Right-click in your browser while using the app and click Inspect element
2. Go to the Network tab
3. Check Preserve log
4. Browse and use the app until you experience the slowness again
5. Go back to the Network tab, click Export HAR, and send the file to karri@commslayer.com