Working from the Philippines, elsewhere in Asia, or Australia? Use https://edge.commslayer.com/ instead of app.commslayer.com. It's usually faster from those regions.
Slow from anywhere else? Try edge too. If it doesn't help, follow the steps below.
Run a connection check
If Commslayer is still slow or unresponsive, start here. It helps our team quickly identify whether the issue is on your connection or our end.
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Go to the Connection Check page
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Click Start quick test
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Once the test finishes, send us:
- The code shown on the page (something like
CHK-5C1E8B) - A screenshot of the results
- The code shown on the page (something like
You can include these with your support message or add them to your existing ticket.
Conversations not loading (country-specific)
In some countries like the Philippines, conversations may take longer to load or not load at all. Try these two things:
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Get a VPN — the most reliable long-term fix. Set it up once and it handles the issue going forward.
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Flush socket pools in Chrome — paste
chrome://net-internals/#socketsinto Chrome's address bar and click Flush socket pools, then restart your computer.
Still slow? Send us your network logs
If the issue persists, recording your network logs helps us pinpoint the exact problem. You can do this in two ways:
Get net export
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Leave your Commslayer tab open. In a new tab, go to
chrome://net-export/(copy and paste into Chrome's address bar) -
Leave all options as their defaults and click Start Logging to Disk
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A save dialog will appear — choose a location to save the .json file
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Switch back to your Commslayer tab, refresh the page, and do the exact action that feels slow (load the inbox, open a conversation, send a message, etc.)
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Switch back to the net-export tab and click Stop Logging
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Click Show File to open the folder where the .json file is saved
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Briefly describe what was slow and what you were trying to do, and send us the .json file in the chat inside the app. If you already have a support conversation open, add it there. The chat takes files up to 40 MB, so zip the file if it's larger.
Get HAR file
- Right-click in your browser while using the app and click Inspect element
- Go to the Network tab
- Check Preserve log
- Browse and use the app until you experience the slowness again
- Go back to the Network tab and click Export HAR. Zip the file and send it to us in the chat inside the app. If you already have a support conversation open, add it there.
