If your Meta inbox stops showing or stops receiving messages, work through these steps in order. Your conversations stay in place the whole time.
Don't delete your Meta inboxes. Deleting an inbox removes all of its conversations from Commslayer, and it isn't needed to fix the connection.
1. Reconnect the inbox
If the inbox shows Disconnected in Settings → Inboxes, click Reconnect, then Click here to reconnect. and log in with Facebook. Select every Page and Instagram account you want connected. One reconnect covers both the DMs and the Comments inbox of that Page.
Inbox disconnected: how to reconnect, and what deleting an inbox does →
2. Check Commslayer's access in Meta Business
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Go to Business Manager and click Settings
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Select Integrations and then Connected apps. Commslayer should be on the list
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If multiple accounts are connected, click the link in the yellow box
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Click View and edit in the Commslayer Meta app
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Make sure all Pages and Accounts are checked in the list
If something was unchecked, check it, save, and reconnect the inbox in Commslayer as in step 1.
3. Still not working? Remove the app in Meta and reconnect
If all Pages and Accounts are checked and the inbox still isn't working, remove Commslayer in Meta Business and connect again. Go back to Business Integrations and click Remove on Commslayer:
This removes Commslayer's access in Meta. It doesn't delete your inbox or its conversations in Commslayer.
After removing the app, go to Settings → Inboxes in Commslayer:
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If an inbox shows Disconnected, click Reconnect, then Click here to reconnect. and log in with your Meta Business account. Select every Page and Instagram account you want connected. Your conversations stay in place.
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If the DMs or the Comments inbox is missing, go to Settings → Inboxes → Add inbox → Meta, log in and pick the Page. Commslayer adds the missing inbox and leaves the other one in place. A Page that already has both inboxes isn't listed there.
4. Still no messages?
Contact support from the chat inside the app before you delete anything. Tell us which Page or Instagram account is affected and when messages stopped arriving. Deleting an inbox removes all of its conversations.